Terms of service

Terms of service

Last Updated: April 16, 2025

Welcome to Scoop Wholefoods UAE. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms. Please read them carefully.


General Terms

  • Scoop Wholefoods UAE operates in accordance with the laws of the United Arab Emirates (UAE).

  • All products, services, and transactions on this website are subject to these Terms.

  • We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective upon posting on this page.


Products and Pricing

  • All prices are listed in AED (United Arab Emirates Dirham) and include applicable taxes unless stated otherwise.

  • We strive to ensure product descriptions and prices are accurate. However, errors may occur. In such case, we reserve the right to correct errors and cancel orders if necessary.

  • Promotions and discounts are subject to specific terms and may change without notice.


Payment Methods

  • We accept online payments using Visa, Mastercard and American Express credit/debit cards, as well as Apple Pay and Google Pay, in AED. Logos of accepted cards are displayed on our Checkout page. We do not accept cash on delivery. 

  • Payment transactions are secure and encrypted to protect your financial information.


Delivery and Shipping 

  • We deliver across all seven emirates of the UAE from our store at Springs Souk, Dubai. 

  • We provide options for scheduled delivery windows, depending on the customer preferences. 

  • Orders are typically processed within 2 - 4 hours of confirmation. 

  • Within Dubai, orders placed after 8pm will be delivered the following day, based on your time slot selection. For the other emirates, orders placed before 9:30pm are delivered the next day, and orders placed after 9:30pm are delivered the day after.

  • Shipping charges and delivery timelines are outlined at checkout.

  • We are not responsible for delays caused by circumstances beyond our control (e.g., weather, courier issues).

  • For Immediate delivery orders please contact us on +97158 551 6802


Returns, Refunds, and Cancellations

  • Food Items: 

    • For health and safety reasons, food items are strictly non-returnable and non-exchangeable. Please inspect your delivery carefully upon receipt and report any issues that may have been caused by delivery personnel immediately.

      • Please note: Certain products naturally contain oil and will stain the paper bag. 

      • Please note: It is your responsibility to ensure that you move the products into airtight jars, containers or tupperware of your choice, to ensure longevity and freshness of your product. 

  • Non-Food Items: 

    • Only non-food items, such as sealed household products, are eligible for return. These items can be returned to the store within 14 days of receipt if they are unopened, unused, and in their original undamaged packaging. Please bring relevant receipt/ order confirmation with you. 

  • Refunds: 

    • Refunds will be processed only through the original mode of payment and may take 15 - 30 business days to reflect.

  • Cancellations: 

    • Orders can be canceled before they are shipped. Please contact us promptly if you wish to cancel an order. 

    • Please note the refund will be processed only through the original mode of payment and may take 15 - 30 business days to reflect.

  • Replacements: 

    • Damaged or defective products, excluding food items, must be reported to us within 2 hours of receipt and may be replaced within 14 days of receipt.

    • Food items are only eligible for replacement if they are damaged or defective upon receipt and reported within 2 hours of delivery. Contact our customer support team for assistance.


Prohibited Activities

You agree not to:

  • Use the website for any unlawful purpose.

  • Disrupt or interfere with the website’s security or performance.

  • Attempt to access unauthorized areas of the website.

  • Misuse our intellectual property, including logos, trademarks, and content.

Limitation of Liability

  • Scoop Wholefoods will not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products purchased.

  • In no event shall our liability exceed the total amount paid by you for the product or service in question.


Governing Law

This website will NOT deal with or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries, in accordance with UAE law.
Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE.


Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

Scoop Wholefoods General Trading LLC

GF-21, Springs Souk, Al Thanayah Fourth, Dubai, UAE
Phone: +971 58 551 6802
Email: [email protected]