Shipping policy
Shipping policy
At Scoop Wholefoods UAE, we strive to deliver your orders promptly and efficiently while ensuring the highest quality of service. Below are the details of our shipping and delivery policy.
Delivery Areas
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We deliver across all seven emirates of the UAE from our store at Springs Souk, Dubai.
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Delivery availability will be confirmed during checkout.
Delivery Options
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Immediate Delivery: For eligible locations, we offer immediate delivery options for urgent orders please contact us on +971 58 551 6802
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Scheduled Delivery: Customers can choose a convenient delivery window during checkout.
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To help minimise our carbon footprint, we consolidate deliveries wherever possible. As a result, certain time slots may have limited availability, and we aim to schedule deliveries outside of peak traffic hours.
Processing Time
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Orders are typically processed within 2 - 4 hours of confirmation.
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Within Dubai, orders placed after 8pm will be delivered the following day, based on your time slot selection. For the other emirates, orders placed after 9:30pm will be delivered the day after next.
Delivery Timeframes
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Delivery timeframes within Dubai are as per the following:
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Orders placed between midnight and midday, will be delivered between 2pm - 5pm or 7pm - 10pm.
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Orders placed between midday and 8pm, will be delivered between 8pm - 10pm.
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Orders placed after 8pm, will be delivered the following day between 2pm - 5pm or 7pm - 10pm. For deliveries outside Dubai, orders placed before 9:30pm are delivered the next day, and orders placed after 9:30pm are delivered the day after.
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Delivery timeframes vary based on the selected option.
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For Immediate delivery orders please contact us on +971 58 551 6802
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Delivery timelines may vary based on availability and demand.
Delivery Charges
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Delivery charges are calculated based on the delivery location and order weight.
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Any applicable delivery charges will be displayed during checkout.
Order Tracking
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Once your order is shipped, you may receive a confirmation email with details.
Delivery Conditions
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Please ensure that the delivery address provided is accurate and complete to avoid delays.
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Someone must be available at the delivery address to receive the order. Orders cannot be left unattended.
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If no one is available, the driver will have to return the order. Additional charges will be applied for redelivery.
Delays and Exceptions
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While we strive for timely deliveries, delays may occur due to unforeseen circumstances such as weather, traffic, or courier service issues.
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If delivery is not possible due to an incorrect address or repeated failed delivery attempts, the order will be returned. In such cases, customers will need to arrange for redelivery or pickup, and additional charges will be applied.
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We will inform you promptly of any delays and provide updates on your order status if affected.
Contact Us
For any shipping or delivery inquiries, please contact us at:
Scoop Wholefoods General Trading LLC
